Contact Centre

Sometimes WiFi Guard may be unable to detect some or all devices connected to your network. There can be a few reasons for that:

• Those devices are in sleep mode. Wake, activate, or turn them on, and try rescanning the network again. Sometimes it takes a couple of scan rounds to detect everything.
• Your router is using a so-called wireless client isolation or session isolation, which means that the devices cannot see each other over the network. There should be a setting in the router's web-interface to turn this feature on and off.
• An incorrect network adapter was chosen in WiFi Guard settings. Make sure it is an active adapter connected to WiFi or cable.
• A firewall is running on your computer and preventing WiFi Guard from accessing the network. Try turning the firewall off.

Related articles:

WiFi Guard shows one MAC address for all devices behind a wireless repeater
How to block unrecognised devices

← Go back