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General product questions
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How to update a software product to a new version
Generally, any SoftPerfect software product can be updated by downloading its latest version and installing it over the existing installation. If it is a commercial product that you have a licence fo...
How to reinstall a licence or move it to another computer
Each single device licence grants you rights to install and use the software on one device at any given time. This means the software can be reinstalled on the same device as many times as you wish. W...
Difference between portable and installer software
Some of our software products are offered in two editions: portable and installer. Portable application is a standalone executable file. It can be placed in a folder on your computer, a USB flash d...
Words "demo version" or "trial version" or asterisks instead of device information
If you see the words “demo version” or “trial version”, or lines of asterisks *** in the output, it means that you are using a free trial version of the software, which display...
Why the licence key doesn't work with the new version
All licences are valid indefinitely (lifetime) for the software version they were purchased for, and come with one year of free updates. This means that the licence key will always work with the soft...
We always publish only the latest versions of our software on our web-site. This is done to eliminate confusion and avoid the situations when users encounter bugs and report issues that have already b...
Speed discrepancy: Mb/s and MB/s, or Mbps and MBps difference
If you see a big difference between the Internet connection speed your provider promised you, the speed you measured with other tools or speed tests, and the speed that NetWorx or NetGenius shows, it ...
Missing taskbar icon in the notification area
Why you may need to clean up and reset notification icons in Windows Windows automatically hides notification area icons that aren't in use, to reduce clutter in the tray area. It builds a list of ev...
Missing taskbar extension/graph on Windows 11
Some of our applications, like NetWorx and NetGenius, include a taskbar extension that helps users to keep an eye on their network usage: In Windows 11, Microsoft removed taskbar customisation, whi...
Antivirus reports malware in a SoftPerfect product
Why it happens: From time to time, we receive messages from our concerned users saying that their antivirus found a malware in one of our products. This occurrence is called a false positive. For var...
How to install OpenSSL to enable sending secure emails
Several of our products rely on a third-party package called OpenSSL. Many Windows installations include it, but some do not. When there is no OpenSSL, our software simply disables its ability to send...
How to configure mail-sending for a Gmail account
While our software can send mail using any suitable SMTP server, many users choose Gmail. The recommended settings for Gmail are: SMTP server: smtp.gmail.com:465 User name: <your email@gmail.co...